Morris Reunites Web & Print Staff

For years, Internet research analysts have scared Newspaper and Broadcast companies  into thinking they had to create a separate staff for digital. While it sounds good on paper and some of that strategy works in unique situations like Deseret Media, it’s now being seen as a deeply flawed plan for most local media operators.

Publishers are steamed. They lost valuable time in trying to ramp up endeavors that were not only expensive, but they created internal warfare that local advertisers found appalling; ex: stay away from my client with your Internet stuff !

Thought leaders warned that traditional sellers were incapable of learning new sales skills. We think that’s a large pile of elitist bunk designed to keep publishers & GM’s in the dark and hooked on outside help.

Almost any Newspaper or Broadcast sales rep can become an excellent digital seller. You accomplish that by addressing the core issues: compensation, management culture, job descriptions, product line, in-house market intel and training.

We’ve seen it first hand. Applying old school sales & business principles to digital is much more effective than pouring scarce budgets into tech, manpower, separate divisions, outsourced sales trainers, research firms and expensive conferences.

Read how Morris Communications is reconfiguring its divisions, executive team, and sales operations…..Morris Digital Works (MDW) is being folded back into the main corporate structure at Morris Publishing. They spelled out two specific goals for the company:

1. Turn Morris Publishing Group from contraction to growth by 2013.

2. Change MPG from a newspaper company into a Digital-First media company that publishes newspapers.

INMA Audience Summit; Mel Taylor PPT

Here’s my presentation deck from the INMA Audience Summit, Las Vegas, Oct. 24, 2011. Session was called: State of Circulation; Monetizing the Online Audience . Special thanks to Earl Wilkinson, John Newby and everyone who gathered for this outstanding event.

Mel Taylor INMA Vegas 10.24.11

Newspaper’s Digital Competition

How Newspaper Can Beat Digital Competition. UPDATED for Oct 2011. Slide deck from this week’s webinar. Some competitors are familiar, others are not.

Featured topics:

  • Centro: Friend or Foe?
  • Philly.com gets crushed on Mainline by indie website; AroundMainline.com
  • Huffington Post and their aggregation model to trump Patch model?
  • Patch President; Warren Webster, qualified to talk revenue?
  • CPM selling is killing Newspaper websites.
  • DataSphere helping TV get into hyper-local space.
  • Newspaper Web Competition Oct 2011

Tips for Keeping your Media Job ?

your-fired.jpg

Think your job is safe in Broadcast or Newspaper?  Hopefully it is. But just in case you want to be pro-active in order to increase your chances of avoiding a layoff…..read this……

After 32 years in the biz, sport writer Paul Oberjuerge got whacked from the San Berdardino Sun. Unfortunately, this is an all to common occurrence. Not just in Newspaper, but in Broadcast too.  Paul drew up a list of  “Tips on Keeping Your Print Journalism Job.”  Some of it is politically incorrect. Some might make you cringe. Yet, it’s worth a read.

Alot of this stuff applies to those in TV and Radio as well.  Note that “embrace the Web” is Number One. Here’s a few from the list:

Ten Tips for Staying Employed:

1. Embrace the web. It’s going to be extra work, and you’re going to be on your own 24-hour news/opinion cycle. But that’s how it is; you can rest up when you’re dead. Management is keenly aware of the foot-draggers on this front. Don’t wait to be ordered to “serve other platforms” of the paper. Volunteer. Blog. Post photos. Consider video. Offer podcasts. Do web-only quick-and-dirty news stories. You’re a multi-media machine now!

4. Stop whining. Journalism is a business notorious for its contrary and crabby people, for second-guessers and “that’s not how we’ve done it before” grousers. Five years ago you might have been overlooked as the Charming Curmudgeon. Now, you’re the Negative Nellie. When the call comes down to trash another 10 percent of the newsroom, don’t be the relentless kvetcher who immediately pops into the editor’s mind. Oh, and remember, “second-guessing” now consists of anything other than instant acceptance.

 Read all 10 here.

Newspaper Web Conference: E-EDGE

e-edge.jpg

It’s no secret. I’m bullish on the future of Newspapers. Not only in it’s current print form, but it’s future as hyper-local, multi-media news/info organizations.

Reverse publishing strategy, development of PROFITABLE online video/audio applications, and the re-training/re-deployment of sales & editorial staffs are just some of the areas that I am very enthusiastic about. So, I’ve ramped up my efforts in moderating more conferences that focus on these emerging, revenue generating trends.

Whether you’re a Newspaper exec, or you’re competing against them, you’ ll want to attend this important Web-focused conference. It’s called “e-Edge”. It’s part of the upcoming America East Newspaper Conference, starting March 10, in Hershey, Pa.

I’ll be moderating a panel called “Peek under the Hood”. It’s a look at what Radio & TV are doing to attract business to their websites, and how Newspaper is successfully fighting back with innovative video and audio initiatives.

The panel features:

  • Mike Sechrist; former GM of WKRN-TV in Nashville. This web-savvy TV veteran is THE pioneer in the world of TV and Internet. Notable achievements: the local blogger aggregation of Nashville is Talking, and installing the controversial, yet smart VJ/Mobile Journalist model into the newsroom. Mike will highlight some ways that Newspaper can pull advertising dollars away from local TV and Cable.
  • Ron James, Content Manager, SignOnSanDiego.com. Ron oversees the San Diego Union Tribune’s groundbreaking online radio efforts; www.SignonRadio.com, and www.AmplifySD.com. Radio is asleep at the wheel in this area, and Newspapers are moving quickly into this space. Ron will share his experience in the start-up efforts, and evolving strategy behind Newspaper’s revenue driven move, into online Radio and Podcasting.
  • Ken Dardis, VP, Marketing, Spacial Audio. A veteran radio broadcaster that has lead the charge in helping Radio evolve it’s mature business model to the Web. Ken will share his thoughts on where Radio is going in regards to the Internet, and where they’re making HUGE mistakes. 

Local Dilemma: Integrate or Separate?

Your print & web folks…side by side…in the newsroom; the integrated newsroom.

Forward thinking newspapers are evolving into multi-media news organizations; where print employees are mandated to see web as equally important as print…..and in some cases, MORE important than print.

Does the print ad director sit next to the web sales manager? What is the bonus/commission structure like? How many reps sell web only? How many sell both print and web? How do they avoid sales cannibalization and in-fighting? How do they push more than just convergence up-sell packages? This is the stuff that can get really hairy at local media companies; building new revenue and sales models.

Experts suggest that media companies MUST turn their web efforts into separate businesses, complete with stand alone sales forces, offices, etc……and for the most part… we agree. Yet with that strategy comes a few near term landmines. The biggest hurdle I believe, will be to find strong online sellers/managers to staff these online-only efforts, especially within the confines of a bootstrap budget. This will not be easy.

A big can of worms.These newly hired web-only sellers could then be calling on the very same agencies and major advertisers that the traditional reps already have relationships with. Unless the financial motivation/bonus structures are adjusted, this will just cause an awful lot of in-fighting amongst reps. In addition, the media buyer would prefer just ONE point of contact with your company. These overworked agency types would HATE to carve out more meetings to learn about your company’s web packages, especially from eager green horns who hammer them all day with cold calls and email.

I’ve seen this firsthand: traditional reps selling against web reps; literally bad-mouthing the online offerings of the parent company. This happened because the commission structure and job description needed a refresh. The traditional manager offered up a measly 2% commission for each web sale. Behind closed doors, traditional reps would lament; “2% was not worth their time”. They also knew they would NOT catch heat, for NOT hitting their web budget.

Solution: Adopt a hybrid approach for the near term. Train and financially motivate traditional sales staff, while you build a separate web sales force to go after businesses that has been, for the most part, ignored. Maybe most importantly, make sure that the upper level managers get trained in all things web. How can they manage a web sales force, if they barely have a grasp of the online marketing space themselves?

Here’s a quick test to determine if you are managing and maximizing your web sales efforts properly. In regards to traditional sales staff, ask yourself these questions:

  • Does each seller have a mandatory web budget to hit? How did you arrive at that number?
  • Is the commission structure similar or better to what your NEW BIZ commission is?
  • Are there penalties in place if the rep DOES NOT hit their web budget?
  • Do you have senior reps that reluctantly sell web? Do they know their clients online strategy?
  • What is the total local online spend in your market? What is your share?
  • Does top management have strong grasp of web marketing? If not, how will they effectively manage the effort?