How Can Radio Win Online ?

wall_street.jpgRadio is being pressured by Wall Street to build online revenue. You read it in the Wall Street Journal and the industry trades.

With that in mind….Newspaper websites have been seriously cranking along for almost 15 years now, TV for about 5.

What can Radio do to catch up, get into the local online battle, and grow their revenue share?

I recently spoke with a well respected, veteran Radio manager. They asked me if I knew of anybody that might be a good web seller for their cluster. I wondered if they thought all they had to do was hire a “web seller”, and their Internet business would grow nicely from there.

I felt like I angered them when I replied: “any experienced web seller will be expensive or tough to hire. The good ones are already making excellent $, working for a dot com or other web property. Plus, they might be wary of taking a sales job in an industry that’s scrambling to catch up. Maybe you should train your current staff first…..while you continue to look for a stand-out web seller?”

Additional thoughts about this very common question.

  • Taking it slow: not an option. That Newspaper and TV station across the street, along with online-only sites, are taking online share from you right now. They’re using their websites to accomplish that via podcasts, niche content, streaming audio channels, video, etc.. In addition, Google, Reach Local and others are using cheap technology, and old fashioned sales pressure, to steal advertisers from right under your nose.
  • Understand that Web assets are first and foremost, business assets. While it may not generate  the same revenue as terrestrial, it IS the fastest growing segment of the marketing/entertainment/news world. Having your webmaster or marketing person ‘handle’ the web, is not enough. Hire web pros, develop a plan, and train your current staff……now.
  • Learn from the success/failures of TV, Newspapers, and other pure-play Web companies. These competitors currently have more Web experience under their belt. Apply lessons learned from them, and save ALOT of time and money.
  • Clean up and invest in your websites. Most Radio sites are cluttered, difficult to navigate, shallow, and often act as a ‘dumping ground’ for programming/marketing/sales initiatives. Check your stats and remove anything that gets insignificant/useless traffic. Then, develop a plan that caters to your web savvy listeners, or fills an un-tapped niche in your market. Use your station to drive awareness and traffic to that site/idea.
  • Leverage your close relationships with media buyers/planners; Broadcast reps will always have a shot to pitch interactive or cross platform programs, they already have a built-in trust and familiarity with the buyer. Then leverage your broadcast transmitter and signal. Realize the value to promote a client’s online destination, or a promotion housed within your station site. Radio has it’s very own megaphone on steroids; the transmitter. The dot com pure-plays don’t have this luxury.
  • Catch up on Internet marketing and Web 2.0 trends. Hire a trainer/specialist, or poach a Web professional from Print, TV or a dot.com. You’ll have a much better chance of getting on the Web buy, or snagging some nice, incremental revenue. Ex: If you are primarily a spot seller, you can no longer just rely on bringing the “WEB GUY” to the meeting.  If your in programming/marketing, you’ll build deeper relationships with your listeners, and will drive much more ‘engaged’ traffic to your site.

Can Radio Build Hyper Local Web Business?

Ever taken a really good look at some Radio station websites? Aside from the layout and content, (some harshly call them a train-wreck) have you ever wondered how Radio can build a hyper-local business, and drive Internet revenue from these efforts?

Radio managers are knee-deep in these issues right now.

The pressure is on. While Radio’s primary revenue stream of selling spots has become much more challenging, there is an upside. Radio has the best of both worlds; on-air and online.

And it’s not just about selling banners and streaming spots. More importantly: Radio has ability to leverage it’s digital assets, to go after more of their client’s overall budgets. THAT’s a key distinction that separates the winners from the losers.

How can Radio seriously get into hyper-local game? First, it must admit that they need more outside help. Today, there are still too few people inside of the industry that have a handle on the fast changing digital landscape. Research, cool aps, and streaming will not be enough to get it done. And just relying on the local sales managers, or the GM’s to develop a strong web plan will only delay the pain of making a serious investment in hiring and re-training. Finding web-sales experts to help Radio will not be easy, but it will be necessary.

Pandora takes Beer Money from Radio

Pandora eating Radio’s lunch?

Pandora internet radioPandora is the leading online music site with a serious buzz….and major advertiser support from Planters, The History Channel and many others. Recently, Pandora threw a party at a local Philly hot spot. It was sponsored by Budweiser. Yes, the King of Beers re-allocated a nice chunk of their Philly marketing budget, and gave it to Pandora. They even had one of their online personalities (Kevin Seal) host the gig, and give away prizes. Sounds like a Radio appearance….right?

As a former DJ who has done his share of club appearances, I was blown away by the FREE BEER, tons of T-shirts, and other give-aways that Pandora and Budweiser provided. By comparison, more and more Radio club appearances consist of a ‘street team’; low paid interns that put up plastic banners, and hand out a t-shirt or two. Maybe.

Philly2niteMost beer marketing dollars used to go to Radio…..but this club event was solid proof that major sponsors looking to reach 20 somethings, are ramping up their LOCAL online spends. More of these budgets are being targeted to independent music/entertainment sites like Philly2Nite,……not terrestrial Radio.

Can Radio step up and build online platforms that can attract these dollars ? The answer is YES if they take more dramatic steps to hire for, train for, and invest in these types of online efforts. Simply re-purposing content and firing up the sales troops will not be enough. Can Radio managers handle this challenge?

NAB Radio and Web-sales

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It was an interesting NAB Radio Conference, (National Association of Broadcasters) here in Philadelphia.  

I was invited to do a session on Web sales. It was called: How can Radio learn from Newspaper and other Online Revenue Leaders.

As a former Radio guy, it was kinda nice to be speaking in front of my former colleagues as they grapple with monetizing their Web assets. (Got my start as a Regional Sales Director with Clear Channel Interactive in 1999)

Main take-away: learn from the local, online revenue leaders.

Topics I covered: Common Radio Website Mistakes, Online Video for Sales, Rep Compensation, Job Description Overhauls, Overcoming Common Objections, High-Value Inventory, and Integrated Promotions.

My Time with Fox 29 Television in Philly

I really enjoyed working with the folks at FOX 29 in Philly recently. Here’s a behind the scenes look.

FMQB: Radio, Music Labels & Web

fmqbWas invited to speak at, and moderate the FMQB: THINK TANK Symposium, here in downtown Philadelphia. It was massive gathering of record label and radio execs coming together to celebrate the Friday Morning Quarterback’s 40th anniversary. 

They also wanted to update their thinking in regards to Internet opportunities. I was asked some questions about the state of Radio, the Internet, and how my work in local media has evolved through the years:

FMQB: The early part of your career was spent in Radio as an on-air personality. How did you end up segueing into the Web 2.0 world to help local media?

Mel: After 13 years of on-air Radio work, and a great run of doing mid-days at WYSP (following Howard Stern ), I started to really sense that consolidation and the growth of the Internet was going to impede my progress in Radio. The year was 1998, and I knew I had to think more about my future.

So I moved into the direction of what I thought would absolutely grow in demand: companies needing help with understanding and making money with the Internet.

There are many similarities and challenges that all media face today when it comes to Internet strategy. What areas need the most attention?
Your main competition is now online. They’re not just the radio station or Newspaper across the street. These new competitors have no legacy business to protect. They are singularly focused on growing their online share.

Another area that needs attention is the modification of job descriptions and compensation plans to include web. This is the only way to get employees to get serious about the web. Also: hire as many web savvy people as you can get your hands on. You may have to remove anyone who drags their feet or thwarts the efforts of moving forward digitally. It’s something I call “The Enemy Within.” 

Read the entire interview here.

Radio Ink Forecast, Online Revenue Strategy

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Radio Ink‘s Forecast is the annual radio-industry financial conference that gathers station group owners, CEOs, CFOs, managers, and Wall Streeters to discuss current industry conditions and reveal their predictions for the coming year.

Here’s the panel I’m moderating:

Radio: Initiatives That Are Changing (and Challenging) Radio
Think things will remain the same in the future? Think again. Radio Ink has identified initiatives that will change radio forever. From creating content to generating sales, radio has faced an onslaught of new media – while still absorbing a decade of change brought about through consolidation. What’s gone right? What’s gone wrong? And how do we fix it? 

Moderated by: Mel Taylor, Mel Taylor & Associates 

>> Drew Hilles, Director/Audio, Google
>> Lisa Namerow, Director, AOL Radio
>> Gary Krantz, Chief Digital Media Officer, Westwood One, Inc.
>> David Goodman, President, Marketing, CBS Radio

Ex CBS Radio Jocks Stream Show Online

The talk format is exploding online. Some of this growth is due the ‘downsizing’ of on air talent.

Matt and Huggy were shown the door after 11 years on the air at WYSP, Philadelphia.

Instead of just collecting an unemployment check, they took their show online, and started a regular Podcast. On top of that, they continue to do appearances and get paid to record their podcasts on location….. at clubs.

Click video above to see the mini-documentary that I produced in 2007: The Matt and Huggy Podcast

Local Online Strategy: Broadcast vs. Newspaper

A few weeks back, we noted that FOX-TVwas smartly building local music sites for some of it’s markets. At the same time, we wondered aloud why TV was moving into this space, since Radio would seemingly be a much better fit for this type of online project.

Then this morning, while reading the latest from Ken Dardis @ www.AudioGraphics.com, Ken brought to my attention an article that reports on how a San Diego newspaper is rolling out an online Radio station that only plays LOCAL music.

Hmmmm.

TV and Newspaper are getting into the local, online music space in a substantial way. Why? Maybe there’s a hole in most markets for a local online music community complete with streaming, mp3 downloads, event calenders, message boards, social networking, and podcasts. Now imagine that effort being supported by the power a traditional media company; driving offline to online.

Radio should really own this space, especially if it’s a 18-34 targetted rock format. Here is some fresh, new proof.

What formats drive traffic to Radio station websites ? A recent study from the Media Audit answers this question:

  • Modern Rock stations had the highest percentage of listeners heading to stations’ Web sites, with males making up 61.6 percent of that format’s listeners. Also, 22.6 percent of Modern Rock listeners have an income over $100,000.
  • The next highest percentage of listeners who visit stations’ Web sites came from Triple A, followed by Sports, Rock and Jazz.

Those who know me, know that when it comes to Radio Web sites, I always point out that Modern/Active Rock stations, as well as Sports stations, have the greatest opportunity for Online success…….primarily due to those formats’ ultra-passionate audience, topical content, and audience income level.

Maybe some discussions at the NAB Radio Show in Charlotte  this week will encourage more operators to dramatically ramp up their web efforts.

Being a native Philadelphian, I continue to monitor the online activity of 2 of my favorite local Radio stations (Modern Rocker) www.Radio1045.com and (Sports talker) www.610WIP.com. Both of these sites have an amazing amount of revenue potential. I am hopeful that Clear Channel and CBS have strong online plans for both of these excellent stations.

>>>>>> Special thanks to Kurt, Paul and the team at Radio and Internet Newsletter (RAIN) for highlighting one of my recent posts; “Radio plays catch up with the Internet”

Hairbands and the Personal Media Revolution

Stopped into the Borgata in Atlantic City this past Saturday night. Making my way thru this very popular casino, I peered into the window of a small club there, called the Gypsy Bar. Well whadd’ ya know.  It’s CC Deville, hairband guitarist and Vh1 reality star from 80′s rock band; Poison. He was playing a handful of songs with the local band performing.

As luck would have it, I had with me, my trusty digital still camera. Canon Powershot SD 800. Really good still camera, with a 2gb memory card. As a bonus, this little beauty also has video capability. Not great, but pretty damn good for a still camera. Click video above to see the footage that I took.

Where am I going with this story of casinos, rockers and digital cameras ? Well, it really hit home for me, that the Personal Media Revolution is in full swing, and has only begun to seriously alter the media landscape.

Here some of the things that this video potentially represents.

  • I captured a somewhat rare performance, with no preparation ( other than having a camera in my pocket).
  • Used a piece of equipment valued at only $400.
  • Was able to upload and host/distribute this video a no cost, using YouTube.
  • MTV, Radio or other music media entity did not cover this, or have the smarts/minimal resources to cover.
  • The Borgata casino is still not aware of how to leverage this type of unique situation online. Ex: having this clip on their site, could potentially encourage more people to visit in the future.

What is your company doing to leverage the Personal Media Revolution ?