Top 10 Web Revenue Mistakes of TV & Radio

TV gets 10% of local online ad spends. Radio gets less than 2%. Newspaper shares are in decline. Compare these lowly numbers to online-only companies like Patch, Reach Local, and Google that are now getting over 50% of local ad budgets. Anybody in local media think that’s a problem that needs a little fixing? For sure, we bet the investment folks at Angelo Gordon and Oaktree Capital are getting a little un-easy about this issue.

All is not lost. Even though the local competition continues to grow stronger, Broadcasters (and Newspaper) can still get back in the game, and significantly grow their web revenue share.

The solution is simple and indisputable: address and remedy the common web sales errors committed by most local media properties. The list below captures and identifies what we refer to as: the 800 lb. gorilla in the room.

1.  Management, owners & CEO’s lack specialized Web training

• How can you manage what you don’t fully understand?

• Expensive research and consultants are not enough.

• Delegating all sales strategy to content focused VP Interactive, is risky without knowledgeable oversight.

2.  Dangerous thinking: ‘selling Web cannibalizes Broadcast sales’

• Your clients are moving more dollars online. They’ll buy from you, or someone else.

• Web revenue, though still relatively small, is the fastest growing, local revenue stream.

• It’s best to grow overall revenue share by smartly leveraging your traditional and digital assets.

3.  Limited or in-effective Web training of sales reps

• How can they sell new products without seasoned direction & regular training?

• Is your staff taught by qualified trainers or by the station ‘web-geek’ ?  Is your staff  forced to endure tech-heavy theory & classroom lecture, or are they getting real world training ? Broadcasters need to look OUTSIDE of their industry for fresh and seasoned perspective on Web sales.

4.  Management structure conflicts

• Web managers typically report to broadcast managers (who’s comp package favors spot sales).

• Programming/News departments are the primary operators of most websites, including where and how advertising is placed. Would you ever allow the PD or News Director determine your on-air spot load? Then why do we allow them to determine online units and placements on our websites?

• Like your station, your website must ultimately be run by those with ‘profit & revenue first’ goals.

5.  Poor attention to fast changing, online environment

• Advertisers are learning how to go directly to consumers via digital.

• Newspaper, Cable & Directories are stepping up their game.

New competitors like Patch and Reach Local are even more of a threat.

6.  Setting Web budgets too low

• Allows sales reps to quickly hit web goals, then immediately stop selling web. Money is then left on the table, and gives the false impression of successful web selling. Making matters worse, this encourages local web spends to be redirected to online-only companies.

7.  Poor inventory & yield management

• Over reliance on Google AD Sense and remnant networks.

• In-effective ad placement.

• Limited & non-use of premium, high value units.

• Inability to quickly price based on supply & demand

8.  Confusing media kits, sales packages & pricing

• Local business owners prefer simple offers, delivered in Broadcast friendly vocabulary. They’re usually not sure of the value of 1 or even 10  million page-views. Excel spreadsheets with ad units, cpm’s and other confusing data only frustrates the advertiser. It also freaks out the sales rep who’s trying to clearly explain the features & benefits of a cross-platform marketing program.

9.  Director of Interactive; tech & content background only?

• Lots of eyeballs and slick websites do not equal revenue & profit.

• Is Director of Interactive, or your web manager, qualified to implement a realistic revenue strategy?

10.  Over-reliance on vendors & research for sales strategy

• Just because I just  built you a kitchen & gave you a cookbook, doesn’t mean you’re now a chef.

Hyper-Local gets Hyper-Competitive

Hyper local networks are popping up everywhere. Unfortunately, most struggle due to lack of cash flow and profitability. While their content and editorial oversight are quite strong, most lack sales and revenue expertise. This critical shortcoming allows other players to potentially take advantage, and swoop in with their own network that comes complete with a solid sales and revenue plan.

In Sacramento, the local newspaper finally woke up to the fact that a hyper-local network; SLOAN, was gaining advertiser and reader support in their own backyard. So now the city has it’s second local ad network: SacramentoConnect, courtesy of the Sacramento Bee.

Below is updated overview of the Hyper-local plan we’re following, that is showing early signs of success.

New sections include:

  • Should I partner with the local Newspaper?
  • Should I work for Patch?

HyperLocal News.Incubator UPDATED 8.3.2010

Battle Heats Up. Hyper Local News & Revenue

The hyper-local, online news space is getting crowded. Maybe it’s time to start throwing some elbows?

Digital marketing dollars of most small business, are still up for grabs. When you take these tiny but high volumes of mom & pop budgets, and combine them with the ‘asleep at the wheel’ efforts of traditional media, you can see why AOL/Patch, Reach Local, Groupon, Hyper-Local Incubators, and other indie efforts are doubling down and are going in for the kill.

Yet, when it comes to big media’s foray into this space, it’s full of well intentioned, but often misguided efforts. Here are recent items of note, on what’s working and what’s not…..in building profitable, hyper-local initiatives:

  • Jan Schaffer from J Lab was recently asked if any online news projects will be ‘sustainable’. She answered: “time will tell”. We absolutely adore Jan, but we absolutely hate that answer. Since Jan is not an expert in sales and advertising, why do we even ask her questions like that? These so called ‘elusive’ business models we’re supposedly looking for…already exist. Pure-plays (Reach Local, DataSphere, Groupon, etc) are already using these models to grab local market share right now…right from under our noses……while we continue to “discuss and explore”.  Read Jan’s speech here.
  • Philly.com’s incoming CEO; Greg Osberg recently told Poynter: “His top focus initially, will be on building audience, especially online. While conceding the point that small growth in unique visitors and other measures may not greatly impact ad sales, I think we can get 100 percent more audience, and that would make a difference.” Whoa. Since revenue is likely the top priority of his bosses (including the investment firm of Angelo Gordon) we are confused with Osberg’s statement. We believe Philly.com (and most news sites) have a sales strategy problem, not a traffic and page-view problem. Driving zillions of page views = inventory glut = lower effective cpm. Even MSNBC declared: pageview ‘dead’. Osberg also hinted of  his plan to find local collaborators, especially in the suburbs where editorial coverage has been cut. We think this will be tough in the fiercely independent, Philly blogosphere, where some indie sites are getting bought up. (see next item)
  • A Philly sports blog called 700Level, was recently acquired by Comcast. Another local sports site called Beer Leaguer was also just snapped up by the cable giant. This should give local, independent site owners a much better sense of the value of their work. If your stuff is good, why give it away for peanuts? If your not sure how to value your site, contact us for assistance. Indie-sites like Philebrity.com, Philly2nite.com and SuburbanOneSports.com are not likely to sell out for the relatively small pay day and employee status that the 700Level & Beer Leaguer jumped on. (we think much too quickly). Kudos to Comcast Sports Net vp; Eric Grilly, for making this smart move, while the 2 sports Radio stations in town 610WIP.com, 975TheFanatic.com, as well as Philly.com, were snoozing.
  • Early efforts from Tribune showed promise, but stumbled a bit. Read why a local blogger pulled out of ChicagoNow network.
  • The Washington Post hoped local bloggers would drop everything to work with the legendary site, for what some say, free. Read the laundry list of rules you need to follow, if you want to work with the WashPo.
  • AOL/Patch reaches out to local website publisher in Alameda, California…. tells Patch: ‘no thanks’.
  • SacPress.com is the self-funded news project that reportedly reaches more Sacramento online readers than the daily Newspaper (Sacbee), by leveraging their Sacramento Local Online Ad Network (SLOAN). The network is now over 40 sites strong, even repping the web inventory of 4 local Radio stations. (stations owned by digitally-challenged, Entercom)
  • Radio & TV taking a shot at hyper-local news. Some broadcasters admit their weakness, and are outsourcing web strategy to DataSphere. Others do it themselves, and make clumsy mistakes (out of date obits) and leave money on the table. But promising Radio efforts like WYDaily.com and the forthcoming Baltimore Record, are signs of things to come.
  • Albritton’s TBD.com in DC, won’t pay bloggers directly — instead, the sales staff will work with interested advertisers. This does not sit well with local online writers.
  • CUNY’s New Business Models for News, and NYU provide excellent editorial guidance for The New York Times’ hyper-local effort, called The Local. But for some reason, they were also given the responsibility for sales & revenue leadership. With little advertiser support, we fear that The Local could be considered a failure and potentially shuttered, due to poor financial performance. It’s local sales strategy seems non-existent. We wonder if NYU’s Jay Rosen will be making sales calls, once he launches the East Village NYC version of  The Local. UPDATE: July 1, 2010…NYT unloads their Jersey hyper-sites to indie-blog; Baristanet.
  • YouTube is experimenting in San Francisco, inviting local VJ’s and digital journalists to contribute. But we gotta ask….why just post your video on YouTube? Sell your footage to local TV or Newspaper instead!
  • Sites like TheBatavian, NewzJunky.com and NewJerseyNewsroom, are gaining traffic and advertiser support. They use the not-so-secret formula of “running their sites like a business”. They spend less time with research and theory, and more time on the streets closing deals, and making sales calls.

Starting Hyper-Local News and Ad Networks

Whether you’re a big Media company, or an up-n-coming indie-journalist/content creator…. participating in Hyper-Local Advertising & Content Networks could be critical to your online success.

FACT #1: Small businesses are quickly moving their ad budgets to web. In addition to your own direct sales efforts, there are substantial revenue & cost reduction benefits when you take part in the efficiencies of a shared sales and service “Co-operative”, or ‘Hyper-local incubator’. (see below)

FACT #2:  Your work as a writer/reporter has incredible value. Especially to big Media. Why ‘donate’ it or sell it for peanuts? Understand online journalism business models, before you act.  See the 25$ per post sweat shop known as Demand Media, and how some journos are just saying NO! to offers from Patch.

HyperLocal News.Incubator UPDATED 8.3.2010

Local online competition is on the rise….and now, at a much faster pace. Don’t be fooled into thinking that hyper-local news doesn’t work. Those early journalist-lead experiments from CUNY, New York Times and ChicagoNow still struggle for financial stability due to this common flaw: revenue & sales expertise seemingly took a back seat to editorial & tech in the start-up phase. Indeed, ‘build it and they will come’ does not work so well on the web. Today, a growing list of hyper-local news efforts are being lead by those with deeper revenue & business experience. It’s about time. Well-funded projects from outsiders like Patch, Main Street Connect and Reach Local, are proof of the substantial opportunity that exists in all markets. Even though these big dogs have financial muscle, indie-journos from the neighborhood still have an excellent chance to own this space. Take a look at the strategy they are using: Hyper-Local Ad & Content Networks. (See below) Who wins the local, online revenue game? The winners will likely be organically-grown websites and independent content creators from the community. These online publishers take their efforts seriously, and are exploring realistic plans for revenue. These future, local online titans are not encumbered with legacy business concerns that need to be ‘protected’. Need some advice on how to proceed?  Send us an email or let’s talk. Maybe we can help, or at least point you in the right direction. Some of our Hyper-Local services:

  • Content networks
  • Advertising networks
  • How to work & partner with other media
  • Platforms, tools, training
  • Shared resources & co-operative efficiencies
  • How to effectively beat PATCH, DataSphere, ReachLocal and others
  • How to quickly attract local advertisers
  • Syndication and licensing arrangements
  • Attracting investors & partnerships
  • Web 101 Workshops for Local Business
  • Creating rate cards, sales packages, media kits
  • Business plan development

7 Habits of Profitable, Hyper Local News Sites

CUNY New Business Models for News

CUNY New Business Models for News

Still no sustainable business model for online news? That’s crazy talk.

We love reading about online editorial success and greater activity in the hyper-local space. Yet, most of these reports include vague remarks about revenue plans still being explored, or the perplexing challenge of finding a way to pay the newsroom bills.

CUNY’s Jarvis, NYU’s Jay Rosen & other veteran journos have been trying to crack the business model code for quite some time now. These entrepreneurial endeavors are well intentioned as they seek  to support the emerging legion of news sites that may one day replace traditional Newspapers.  Seasoned educators like Jeff and Jay used their editorial credentials to wake up many online newsrooms. But that’s not enough. Now it’s time for seasoned sellers and revenue focused execs to step up and take the lead here. Maybe we need those with actual sales and revenue experience….. to tackle this sales and revenue issue?

Since 1998, we’ve been tracking, field-testing  and documenting the leading revenue and sales models used by leading online operations. This research identified a robust collection of monetization models that are currently thriving in the local marketplace. So why are most hyper-local sites like Patch and the CUNY managed ‘The Local’ still swimming in red ink, or looking for financial bailouts? With plenty of proven and active revenue models available for adoption…..are these models being intentionally ignored, or just mistakenly dismissed?  

Here’s a summary of findings, recently submitted to CUNY’s New Business Models for News project. This is top line insight into proven business models, currently in operation at a variety of leading websites. Most of these best practices will not only sustain the NEW, news organization, but many will allow it to thrive with high margins, attractive profitability and better editorial coverage of the community. Specific case studies available upon request.

7 habits of Profitable, Local News Sites 

1)      Lead by revenue-first executive (just like traditional media business) 

  • Profitability first, then operations, followed by editorial/content
  • Run site as a start-up business
  • Think like an entrepreneur…NOT just a manager or journalist
  • Borrow tactics from online revenue leaders 

2)      Running extra-lean & efficient w/content & platforms 

  • Open source platforms, software & applications
  • Outsource content via feeds, blogs, indie-journalism
  • Aggregation & curation. Do what you do best, point to the rest
  • Aggressively strip out & reduce hard costs/expenses
  • 24/7 news cycle; Twitter = first responder journalism
  • Hard news & data as commodity loss-leader
  • Monetizable soft news & activity, subsidizes hard news
  • Data as content

3)      Advertiser & sponsor friendly 

  • Enabling local commerce is priority #1
  • Advertising as content
  • High impact ad units & sponsorships
  • Removal of GAN’s; garbage ad networks
  • Feet on the street-sales efforts
  • Local business education via Web 101 workshops
  • Self-serve & outbound tele-sales
  • Ability to show quantifiable ROI
  • Local & regional advertising networks 

4)      Non-traditional revenue streams 

  • Rev-share, transaction fees & e-commerce
  • Free-miums & up-sells
  • Offline initiatives & live events
  • Marketing services for local business 

5)      Training, management & compensation  

  • Regular training of all staff (especially top management)
  • Performance based compensation
  • Mandatory budgets with bonus & penalty
  • Managers lead by example, not from behind desk 

6)      Seed, syndicate, socialize & mobilize 

  • More than just a destination site strategy
  • Leverage & monetize content anywhere & everywhere
  • Enable formation and leveraging of affinity groups 

7)      Database mining & video adoption 

  • Sales and editorial appreciation of well-defined databases
  • Sales-based uses of video; online infomercials & ad-vertorial