Starting Hyper-Local News and Ad Networks

Whether you’re a big media company, or an indie-journalist/content creator…. participating in or forming your own Hyper-Local Advertising & Content Network could be critical to your online success.

FACT #1: Small businesses are quickly moving their ad budgets to web. In addition to your own direct sales efforts, there are substantial revenue & cost reduction benefits when you take part in the efficiency of a shared sales and service “co-operative”, or ‘hyper-local incubator’. (see below)

FACT #2:  Your work as a writer/reporter has incredible value. Especially to big Media. Why ‘donate’ it or sell it for peanuts? Understand online journalism business models, before you act.

Local online competition is on the rise….and now, at a much faster pace. Don’t be fooled into thinking that hyper-local news doesn’t work. Those early journalist-lead experiments from CUNY, New York Times and ChicagoNow struggled for financial stability due to a common flaw: revenue & sales expertise took a back seat to editorial & tech in the start-up phase. Indeed, ‘build it and they will come’ does not work so well on the web.

Today, a growing list of hyper-local news efforts are being lead by those with deeper revenue & business experience. It’s about time.

Who wins the local, online revenue game? The winners will be those organically-grown websites and independent content creators who know their community. These online publishers take their efforts seriously and execute realistic plans for revenue. They don’t sell via CPM. These local online titans are not encumbered with legacy business concerns that need to be ‘protected’. These are the future leaders of news.

Beating Newspapers with a Paywall

Wordpress can beat Newspaper Paywalls

Newspaper Killer

Newspaper paywalls can be considered the next phase of the industry’s mandatory rehab. Some call it denial, while others call it a last gasp. We call it an opportunity.

If the dominant publication in your town has erected a silly paywall, get down on your knees like Tebow and thank the man upstairs. You’ve been handed a golden ticket. Now’s the perfect time to fire up a simple WORDPRESS site and pull a ‘Huffington Post’ on their sorry ass.

With so many displaced journalists looking for work, the time has never been better to use every web 2.0 trick in the book, and compete directly against the paywall-crippled Newspaper giant in town. WordPress.org is your first step in this battle. It’s easy to use, it scales fast, and it’s cheap. When it’s used correctly, it can kick some tush in the SEO department too.

  • Step #1 – Stop spending so much time reading Romenesko and other News/Website pundits. You really won’t learn how to build a profitable business with that stuff. Goofing on FOX NEWS or discussing research is not a business model that drives revenue.
  • Step #2 – Avoid any conference, consultant, salaried VP Digital, IT person or research firm that has no local sales background. Why? Because new business development at the local level, is the most critical part of your local news start-up.
  • Step #3 – Get ready for my ultimate WordPress webinar. You’ll quickly learn how to use this amazing CMS, ( content management system ) to rule your local market. Attendees get ( at no-charge ) a WordPress install, a powerful NEWS formatted template/theme, domain name, and free hosting for a year. And….one lucky person will be selected to get 3 months of free consulting. I’ll personally help the winner go up against the pay-walled paper in their market.

2012 America East; Video Recap from Conference

If Newspaper publishers placed business execs in charge of digital, would the industry be in better shape today? Are those in charge of Internet operations, out of touch and un-qualified?

That was the major theme from our ‘Profit-First Website’ workshop at the America East Newspaper Conference recently. ( See video & PPT below ) Of course, some in the audience were quite uncomfortable with the notion of making money. One such attendee was a  former director at API; the American Press Institute. Here’s what the ex-API director tweeted, soon after my standing room only session:

‘Can not say enough how offensive I found Mel Taylor’s presentation. He might be have been right about stuff, but ugh’. 

With API merging / being saved by the NAA, ( Newspaper Association of America ) one would think that money-making would no longer be seen as a necessary evil. Rather, it would be finally be embraced as a critical component to local journalism. With newsrooms being down-sized almost daily, maybe it’s time get serious about sustainable business models for news? Maybe we look for different advice before it’s too late? Want some different advice? Subscribe to my freebie newsletter below.

Some popular, politically incorrect items that I shared with the room:

  • Your publisher has no idea how to run a web business
  • Salaried executives have no financial skin in the game
  • Separate Internet sales teams will create internal civil war
  • Local media websites foolishly cling to CPM sales models
  • Your online inventory management sucks. Bad. Really bad.
  • Most online media kits & sales packages are pathetic
  • Newspaper needs new leadership, not more research & conferences
  • Letting outside sales consultants pitch your local clients, is deadly

Below:

  • Video from the America East Recap webinar we did on March 22.
  • The slide deck we used in Hershey, Pa., at the conference.

Deadly Sins of Newspaper Web Sales

Here’s a taste of what we’ll cover in tomorrow’s AMERICA EAST NEWSPAPER recap webinar. Wanna join this free webinar starting at 10am et? Register now at America East Mel Taylor Webinar 

Web Training for Reps: Waste of Time. Publishers need help first. How can you manage what you don’t fully understand? Don’t spend money on sales rep training until you have these 2 critical things in place:

  1. Written, digital operations & sales plan
  2. Publisher/owner is trained in web business models

Director of Interactive Qualified? Is your VP Digital or web manager qualified to lead a realistic, revenue strategy? While they can build slick sites and collect eyeballs, these skills don’t equal revenue & profit. How much longer can you allow this person to bullshit you about reader engagement, time on site, and Facebook fans, while they tap dance around sales and revenue issues?

Who do you follow? If your company primary follows recommendations for online revenue strategy from research and conference babble, you’re toast. Newspaper doesn’t need more data, analysis and discussion. Newspaper needs action in the field with updated operations, management & compensation structure.

Salary vs. Performance-Based Pay. In the print world, the publisher or ad manager is always compensated based on sales performance. But with most newspaper websites, those in charge are usually salaried. If you delegate sales strategy to a salaried executive, you’re much more likely to get well-trafficked sites with a ton of unsold inventory. And as you do in print, if the person in charge continues to miss budget, they not only lose commission and bonus, they lose their job.

Management Structure Conflict.

  1. Web managers typically report to a print ad manager. The print manager has a comp package that substantially encourages traditional sales. This may be one of the most critical choke-points of growing online revenue. Where will print managers place most of their effort?
  2. Newsrooms are primary operators of most websites, including where and how content & advertising is placed. If we would never allow the editor to determine the ad mix in the paper, why do we allow them to determine online ad units and placements on the website? Just like your print publication, the website must be ultimately run by those with ‘web profit & revenue first’ goals.

Crappy Inventory & Yield Management. Nothing says poor web-sales management than seeing a lame Google AD Sense or network ad on your home page. Geez, you can’t sell your most valuable, most powerful ad unit to a local sponsor?

  1. Can’t sell your premium home page placement at top dollar?
  2. More than 25% of your available inventory is sold to 3rd party ad network?

Mr. Publisher, you have the wrong person in charge.

Confusing Media & Sales Kits Local business owners prefer simple offers, delivered using retailer-friendly vocabulary. They’re not sure of the value of 1 or even 10 million page-views. Most can’t even spell the word: CPM. Excel spreadsheets with ad units, cpm’s and other confusing data only frustrates the advertiser. It also freaks out the sales rep who’s trying to clearly explain the features & benefits of a cross-platform marketing program.

America East Newspaper RECAP Mel Taylor

America East Newspaper Mel TaylorWe’ll do a 2012 America East RECAP webinar from our Hershey session– this WEDNESDAY March 21, 10AM ET

The recap will feature take-aways & best practices….from this WILD, standing room-only session:

For Publishers Only; Run Digital as Profit-First Business.

Turned away due to overcrowding? Miss the live event on March 13 in Hershey, Pa? This FREE webinar will provide Q & A and deeper insight into topics covered during event. Register now. Space is very limited. We’re not kidding.

Register here: America East RECAP

Once registered you will receive an email confirming your registration with information you need to join the Webinar.

Newspaper and TV Could Learn From Gawker

Newspaper, TV and hyper local websites could learn alot from a guy like Nick Denton, of Gawker. His site’s subject matter may not be your cup of tea, but the way Gawker Media uses web 2.0 tech to enable cash flow and profit is EXACTLY what traditional media needs to adopt. We reported on Gawker’s Online Revenue plan a while back.

Local publishers would be wise to study success stories like Gawker Media, as well as Huffington Post, Drudge, Breitbart.TV, Perez Hilton and Craigslist. These pioneering sites continue to break new ground in both – content operations and revenue generation.

We’ll discuss issues like these at the upcoming America East Newspaper Conference in Hershey. I’ll do a session called: For Publisher Only; Run your Website as a Profit-First Business. Watch Nick Denton of Gawker Media profiled in the video below. (Recently broadcast on NBC’s Rock Center)

Visit msnbc.com for breaking news, world news, and news about the economy

Shit Hitting Fan for Local Media

Local Newspaper and Online SalesThe shit is really starting to hit the fan. This time, with more shit and a more powerful fan.

Newspaper, Radio & TV managers are in a heightened state of panic due to their lack of digital revenue success. Pink slips are flying, private equity is taking over, and being a digital knuckle-dragger will get you a one way ticket to Shitsville.

For the past 10 years, these hard working managers followed the digital revenue ramblings of newsroom geeks, web masters, tenured college professors and research analysts. They hoped that these anointed thought leaders would eventually lead them to a sustainable, online business models. Nope. Sorry.

Why is local media still stuck in a mountain of manure? It’s not because local journalism is no longer important, or that the big, bad inter-webs killed the golden goose. Rather, it’s because we forgot to set up our digital operations as a profit-first business with financially motivated execs at the wheel. Instead, we’re running web as a non-profit, print-subsidized journalism project. Need some recent proof of how clueless our media leaders are? Read the latest Pew Study on Culture Wars Inside of Newspaper, that suggests a digital disconnect inside many publications. To that we say: no shit Sherlock. Need even more “no shit’ revelations? Enjoy this 10 year too late report by the Knight Digital Media Center.

I’ll tackle these issues at the America East Conference on March 13: For Publishers Only; Run Digital as a Profit-First Business. (Can’t attend? Provide your email at top of this page, I’ll send you the deck)

While all of this un-needed digital research & discussion continues, local business owners are quietly spending more on services like Google, Reach Local, Yellow Book 360 and Facebook. Ever hear these local competitors being discussed by your media  manager or VP Digital? Yeah. We didn’t think so.

Too bad sales reps don’t ask clients about ad spends. That could be incredibly valuable intel. Some consultants, like the always invigorating; Kip Cassino at Borrell  Associates, believe that local sellers are un-qualified to ask clients this simple question: ”where do you spend your marketing  budget….and what digital marketing stuff are you thinking about buying?” Of course, we understand that the Kipster makes a good living by asking these types of incredibly complex questions, so we understand his position.

We also understand why hard working, local media managers read the online business model blogs, attend cool conferences and buy volumes of local market data. It looks like they’re ‘keeping up’. They patiently listen to agenda-driven advice from NPR’s Bob Garfield, Clear Channel’s Bob Pittman and JRC’s John Paton. But have ya noticed? This ‘advice’ is not working. That’s why there’s panic in the air as more poop hits the windmill.

A few of us stopped drinking the old-school consultant kool-aid a few years ago, while many more of us are finally getting suspicious. Of course, there are those that would prefer to keep their heads firmly planted you know where….God bless ‘em, we wish them well at Burger King.

We understand why media managers drag their feet with digital;

  • Even while in decline, print cash flow is still attractive
  • Retirement and cashing out is on the horizon, so why bother
  • Embarrassed to admit their lack of digital savvy
  • Push off responsibility to VP Digital (blame web failure on them)
  • Selling more print is in their comfort zone.
  • Comp packages are designed to reward print sales
  • Easy to hide web failure from corporate by juggling numbers & setting low budgets
  • Easy to hire outside sales consultants to blitz local biz..& quickly hit web numbers

Topics I will cover during my session at America East in Hershey:

    • How private equity firms are depressing your newspaper’s valuation
    • How to reduce costs of overall operations via digital
    • Determine if person in charge of digital, is qualified to reach profitability
    • Staffing best practices; why separate digital teams are recipe for disaster
    • How CPM & 3rd party sales efforts are harmful to your business
    • Best practices of online inventory & digital yield management

 

2012 America East Newspaper Conference in Hershey

America East Newspaper HersheyThe America East Newspaper Conference in Hershey, Pa., starts on Monday, March 12. With online revenue, web strategy and digital-first discussion being a hot topic, I’m looking forward to doing a must-attend session there.

‘For Publishers Only’ is a session that will likely upset some, but will be incredibly valuable to anyone with a financial stake in their publication’s online success. Publishers, owners, CFO’s and private equity investors will watch as we call out the 800 lb. elephant in the room: Why don’t we run digital like print; where profit and simple business tactics always come first?

America East attendees of this session will learn:  

  • How & why private equity firms are depressing your newspaper’s valuation
  • How to place valuation on your digital assets
  • How to reduce costs of overall operations via digital
  • Determine if person in charge of digital, is qualified to reach online profitability
  • Staffing best practices; why separate digital sales teams are recipe for disaster
  • How CPM & 3rd party sales efforts are harmful to your business
  • Best practices of online inventory & digital yield management

Here’s a short video clip from the 2009 America East conference. I interviewed video journalist pioneer; Michael Rosenblum, about the future of newspaper and online news. Has newspaper progressed much since this video was shot 3 years ago?

Digital First Media Newspapers & Workflow

Digital-first media and workflow for newspaper is one of the topics I will discuss at this week’s 2012 WNA Wisconsin Newspaper Association convention in Madison. We worked with and tracked hundreds of local media sites over the last two years to put this amazing session together.

With online sales and revenue generation finally becoming a top priority for Newspaper, TV, and Radio companies, the system below is truly gaining traction. Click on the image below, in order to expand.

 

WNA Wisconsin Newspaper Digital First Workflow

Wisconsin Newspapers. Digital First Sales & Operations

WNA Wisconsin Newspapers 2012This Friday, Feb 24,  I will present 3 big sessions for the Wisconsin Newspaper Association Convention in Madison.

Digital Workflow for Newspaper. Moving a newspaper’s operations to the cloud is more than just a cool idea. It is steadily becoming an industry norm. In this session, online revenue expert Mel Taylor highlights the top techniques of digital workflow, who’s doing it best, and common mistakes to avoid. Among topics to be discussed: 24/7 operations and the ‘Digital First’ newsroom; the downside of separate digital divisions; reducing operational costs while increasing editorial coverage; the multi-media seller; fully equipped and ready to close.

Run Your Newspaper Website as a Profit First Business. Digital is on the verge of becoming the second largest stream of advertising dollars. Maybe it’s time we get serious about getting a bigger piece of that action? This isn’t brain surgery. There is no need for more research or get-rich-quick schemes. We just have to run the digital news business like our print business – where revenue, profit, and realistic sales tactics must comer first. Mel Taylor counts down the top 10 proven tactics guaranteed to drive online revenue at your newspaper.

Best Practices for Revenue; Mobile and Social. Consumers spend an ever-growing part of their day with smart phones, Facebook, and YouTube. Understandably, newspapers are also placing more time and effort with these platforms in order to ‘follow the eyeballs’. While many news organizations do a solid editorial job with mobile and social venues, most struggle to make money with these efforts. Online revenue expert Mel Taylor will share specific steps for your newspaper to realize a profit from these popular digital incentives.

 

Profit First Newspaper Websites

Digital first is good, but profit first is better. That’s the focus of our latest keynote presentation addressing the growing frustration voiced by local media operators. Newspaper publishers, broadcast general managers and hyper local bloggers are no longer interested in just having cool websites with growing site traffic, Facebook fans and Twitter followers. Building a sustainable business is now a top priority. Growing revenue share is no longer a secondary concern.

Below: presentation slides I used from recent NENPA 2012; New England Newspaper & Press Association convention in Boston.

NENPA Winter Convention, Boston

NENPA, Feb. 10 & 11, 2012 in Boston. The New England Newspaper and Publishers Association invited me to speak on 2 critical topics; Running your Website as a Profit First Business, and Hyper-local Revenue Success Stories. See full NENPA 2012 agenda here.

UPDATE: Here’s the presentation deck I used at NENPA 2012, New England Newspaper and Press Association

 

2012 Mega Conference, San Antonio

For the upcoming 2012 Mega-Conference in San Antonio, we wanted to prepare attendees with info that’ll help them get the most out of the show.

Here’s part #1 in a series leading up to the event, put on by the SNA, Inland Press & SNPA.

As readers know, we’re wickedly focused on the fast changing business models of local media. We’re also a bit curious when a really smart news exec with limited sales & biz-dev background, is put in charge of digital operations.

Rick Surkhamer

Recently, Rick Surkhamer; president of the Chicago Sun Times ( and keynote speaker at the Mega-Conference ) announced a new business operation called STM Digital, which will be lead by Fred Lebolt, his senior vp of news. Lebolt will oversee all Sun-Times Media digital content delivery and advertising sales, and will coordinate online activities throughout the company.

We love the fact that Fred has the news chops, but wonder if Lebolt’s editorial-first focus will affect STM’s ability to reach profitability. We suggest that Mega-Conference attendees review the pros & cons associated with placing a salaried newsroom exec in charge of your new ‘digital start-up’.

That being said, we wish the Sun Times all the best with this move, and look forward to checking in on future results.

Local Business Survey

Why spend big bucks on an outside company or research firm?

To find out what local advertisers want to buy, just run an easy promotion like this:

EPIC FAIL: Separate Digital Sales Teams

Did this happen at your Newspaper, TV or Radio station?

Consultants told you to hire a separate digital sales staff to win online. You were told that traditional staffs could never sell interactive marketing to local business. So, upon that consultant’s recommendation, you hastily hired a bunch of hip 20-somethings with i-Phones and limited sales chops to start knocking on doors.

Outside of a few success stories, this strategy is a money loser and massive time suck. Not because the digital reps are weak, (many are really great) but because they’ll likely be set up to fail by reporting up to a print manager. While newspapers waste precious resources trying to make this work, Reach Local, Google and the Yellow Pages actively steal local dollars right from under your nose.

We’ve seen it first hand. A newspaper hires a separate digital sales team and the print team immediately shuts down. The ‘burden’ of selling digital was taken off their shoulders. As time goes by, the print team falls even further behind with understanding digital. Why should they care? The digital reps do all of that really hard, icky stuff.

We’ve know many so-called ‘old-school’ print & broadcast vets selling digital like a pro. How does this happen? It’s simple. These legacy sales teams have excellent client relationships and the maturity to sell just about anything. All you have to do is provide regular training, attractive financial motivation, a simple sales process and smart leadership from the top.

So think twice before someone tells you that your print or broadcast staff can’t be trained for web. It’s a total fabrication and it’s incredibly disrespectful to the sales reps. It’s also foolish to avoid teaching digital reps about traditional sales. They’re very interested in becoming multi-platform pros. The digital team is not only in front of many new business targets, but they’re also in the best position to upsell digital advertisers to print.

Need more details on this issue, we have plenty of well documented case studies. Email or call us. Here’s one example: Major Newspaper companies like Morris Communications now merging their once separate teams.

TOP REASONS:  Separate web-sales will hurt your online and traditional business

1. Internal civil wars will erupt between print & web teams. (bank on that one)

2. Print reps look out-of-touch when they can’t talk about, and sell simple web marketing concepts.

3. Digital rep not properly incented to sell print and other non-digital products to advertiser.

4. Where do you find good digital sellers? If they’re good, they’re already living large with a pure-play.

5. Multiple points of sales contact between a media company & advertising client is always bad.

7. Allows boss to blame poor web sales on digital reps, not current sales system & traditional team.

8. You failed to fully understand the unique situation of Deseret Media in Salt Lake City.